Complaints
We are sorry that you’ve had to visit our complaints page, however we are committed to resolving your problem.
To avoid delays in the finalisation of your complaint or query, we recommend that you refer to the Disclosure Document at the back of your insurance policy for the details of your Intermediary or Administrator who should always be your first point of contact in the event that you have a query or complaint.
If you have not received feedback regarding your compliant, Kindly submit your compliant by completing the form below (Create a form please, Form should have the following: Name and Surname, Phone no, Email address, Reference number (policy number or debit order reference number, Description (Please provide full details of your compliant or query
The Office of the Ombud for Financial Services Providers
- (0860) 066 3274
- info@faisombud.co.za
- www.faisombud.co.za
- Menlyn Central Office Park, 125 Dallas Avenue, Waterkllof Glen, Pretoria, 0010
National Financial Ombud Scheme (For all claims / service related matters)
- (0860) 800 900
- info@infosa.co.za
- www.nfosa.co.za
- NFO Johannesburg Office, 110 Oxford Road, Houghton Estate, Johannesburg, 2198
Financial sector conduct authority
- (0860) 203 722
- www.fsca
- 41 Matrooserg Road, Ashlea Garden, Pretoria, 0002
Particulars of the Information Regulator (For Personal information)
- (010) 023 5200
- POPIAComplaints@inforegulator.org.za
- www.inforegulator.org.za
- JD House, 27 Stlemens Street, Braamfontein, Johannesburg, 2001
